Questrade orders not going to market

Well, this helps me make a decision about what broker to use:  anybody but Questrade.  I’m on hold with trade desk now 34 minutes.

NOTE to self:  Now that you have the CLN, take all your accounts back to Waterhouse.

The following explanation is from Questrade:

Please be aware due to a technical issue, accounts that traded, deposited, or withdrew funds on Monday may now display incorrect positions and balances. Accounts affected by this issue will have any new or replacement orders reviewed by Questrade’s trade desk; this process will delay the orders from being sent to the market. This issue is expected to be fully corrected by Wednesday morning. If you have any questions please contact Questrade at 1.888.783.7866.

Call the number and be prepared to be on hold.  The orders were not “delayed”; they were not going to market at all.  This is absolutely unacceptable.  I can’t afford to stay at Questrade.  I’ve decided to leave Questrade over the recent breakdown of their web trader platform.  I waited patiently for weeks as the market has plummeted, and today I finally go to market to make a trade and the dumbass platform won’t even take my orders to market.

I read the following at a forum:

 

Jaanu Teene wrote:

Hi sparxtrading,

I’d like to clarify – this issue has not suspended our clients’ ability to close or open positions.

Here’s the full details: due to a technical issue, accounts that traded, deposited, or withdrew funds on Monday may now display incorrect positions and balances. Accounts affected by this issue will have any new or replacement orders reviewed by Questrade’s trade desk. This will not impact your ability to trade. In some cases, it may delay an order being sent to market. This issue is expected to be fully corrected by Wednesday morning.

I’d like to add a few more details:
• If you can see the position, you can place the trade yourself and it will go to broker review
• If you cannot see the position and you want to close it, contact our trade desk.

Our client services are at 1.888.783.7866. The trade desk is at 1.866.980.9590

Regards
Jaanu Teene
Questrade Inc.

Clearly this Jaanu Teene has no idea what she is talking about.  I placed orders that didn’t go to market for over a 45 minutes.  Jaanu Teene:  it’s your job to troll the internet to see what bad things people are saying about Questrade.  Here I am.  Come do damage control here.

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